Tele Collections Executive
- Aditya Birla Housing
- 0 - 1 years
- Mumbai
- 2 months ago
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Job Description
We are seeking motivated Telecollections Executives to join our team at Thane. The ideal candidates will have prior experience in tele-calling (preferably in collections or recovery), strong communication skills, and a passion for achieving collection targets.
Freshers with strong communication skills, and a passion for achieving collection targets can apply as well.
Key Responsibilities:
- Make outbound calls to customers for collections and follow-ups on overdue payments.
- Maintain accurate records of customer interactions, payments, and promises to pay.
- Handle customer queries efficiently and professionally.
- Work towards achieving daily, weekly, and monthly collection targets.
- Ensure compliance with company policies and regulatory requirements (DRA certification or in progress).
Preferred candidate profile
- Minimum 6 months experience in tele-calling (collections or related roles preferred).
- DRA (Debt Recovery Agent) certified or trained and ready to appear for certification.
- Strong communication and interpersonal skills.
- Ability to handle difficult conversations and negotiate effectively.
- Familiarity with basic computer applications and CRM tools (preferred).
Location Preference:
- Candidates residing in Central Line or Western Line (Mira Road, Bhayandar, Borivali) are preferred for ease of commute.
- Bus pick-and-drop facility provided from Thane Station to office.
Job Classification
Industry: Financial ServicesFunctional Area / Department: BFSI, Investments & TradingRole Category: LendingRole: Collection Executive / OfficerEmployement Type: FreshersContact Details:
Company: Aditya Birla HousingLocation(s): Mumbai
Keyskills: Communication Skills Telecalling Telesales Domestic BPO Voice Process
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Aditya Birla Housing
Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home impr...
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