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Assistant Manager / Senior Manager Erp / Hcm Support @ Renowned Client

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 Assistant Manager / Senior Manager Erp / Hcm Support

Job Description

Role & responsibilities :


Shift: Open to work in US / Uk shifts
Experience: 8-10 years in managing ERP/HCM L1 Support operations
Systems Experience: Extensive experience with Oracle Fusion or SuccessFactors HCM

This role focuses on ensuring the quality and consistency of support services, as well as coordinating with stakeholders to address support needs.

Roles and Responsibilities:

  • Manage the delivery and administration of ERP/HCM L1 support services.
  • Ensure the quality and consistency of support processes.
  • Monitor and evaluate the effectiveness of support operations.
  • Provide support and guidance to team members.
  • Maintain and update support management systems.
  • Coordinate with stakeholders to identify support needs and develop appropriate solutions.

Key Deliverables:

  • Efficient and effective support operations.
  • High-quality support processes and services.
  • Positive feedback from stakeholders and users.
  • Accurate and timely reporting on support activities.

Key Functional and Operational Skills:

  • Strong operational management skills.
  • Effective communication and interpersonal skills.
  • Knowledge of ERP/HCM support practices.
  • Proficiency in Oracle Fusion or SuccessFactors HCM.
  • Analytical and problem-solving skills.
  • Ability to manage multiple priorities and deadlines.

Education Qualification:

  • Bachelors degree in computer science, Information Technology, Business Administration, or a related field.
  • Additional certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial

Job Classification

Industry: Courier / Logistics
Functional Area / Department: Human Resources
Role Category: Human Resources - Other
Role: Human Resources - Other
Employement Type: Full time

Contact Details:

Company: Renowned Client
Location(s): Mumbai

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Keyskills:   HCM Human Capital Management Oracle Fusion Hcm Oracle Hcm

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₹ 10-20 Lacs P.A

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Renowned Client

Renowned Client