BPO Manager Operations
- Cognizant
- 8 to 12 Yrs
- Hyderabad
- 2 months ago
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Job Description
- Job summary Senior Director - Delivery for Digital Finance Business Process Services within Cognizant Intuitive Operations and Automation Division Responsibilities Lead the operations team to ensure seamless execution of Finance-Record to Report (GL) processes. Oversee the Finance-Order to Cash operations to maintain accuracy and efficiency. Implement and monitor key performance indicators to track and improve operational efficiency. Ensure compliance with all relevant financial regulations and company policies. Collaborate with cross-functional teams to streamline processes and enhance overall productivity. Develop and maintain strong relationships with stakeholders to ensure alignment and support for operational initiatives. Conduct regular performance reviews and provide constructive feedback to team members. Identify areas for process improvement and implement solutions to enhance operational effectiveness. Manage and resolve any operational issues that arise ensuring minimal disruption to business activities. Provide training and development opportunities for team members to enhance their skills and knowledge. Ensure the accurate and timely preparation of financial reports and statements. Maintain a high level of customer satisfaction by addressing any concerns or issues promptly. Qualifications * Extensive experience in Finance-Record to Report (GL) processes is required. Strong expertise in Finance-Order to Cash operations is essential. Excellent leadership and team management skills are necessary. Strong analytical and problem-solving abilities are required. Effective communication and interpersonal skills are essential. Ability to work in a hybrid work model and manage day shift operations is necessary. Experience in implementing process improvements and driving operational efficiency is required. Knowledge of relevant financial regulations and compliance standards is essential. Ability to collaborate with cross-functional teams and stakeholders is necessary. Strong organizational and time management skills are required. Proficiency in using financial software and tools is essential. Commitment to maintaining high levels of customer satisfaction is necessary. Certifications Required Certified Public Accountant (CPA) or Chartered Accountant (CA) certification is required.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: BPO Manager OperationsContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: Leadership Team Management Analytical Skills Communication Interpersonal Skills Process Improvement Collaboration Time Management Customer Satisfaction ProblemSolving
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