Sp Global Immigration Support L2 @ Bajaj Finance

Job Description

Job Description Role Purpose The purpose of this role is to respond employee queries around global immigration in a timely and professional manner. The role holders front-end with the employees to respond to calls or tickets raised by them within a defined TAT. Do 1. Adhere to the terms of the global immigration policy and addressing immigration related employee queries a. Respond to employee queries on global immigration in a timely manner i. Respond to incoming calls from immigration applicants at Wipro to address concerns around turnaround time for the application etc. in line with the company policy ii. Respond to tickets raised by employees on the global immigration support platform in a professional manner iii. Adhere to the company policies and respond to employee queries around immigration in a courteous and professional manner b. Liaison with Global Immigration specialists or leads for resolving queries pertaining to legal and regulatory immigration requirements i. Take assistance from the global immigration team to close open employee queries ii. Escalate employee queries that have been open beyond the defined TAT to the global immigration support lead to drive faster resolution 2. Operational Excellence a. Compliance with Timelines and Service Level Agreements i. Comply with internal SLAs defined for the global immigration support processes ii. Strive to meet daily metrics for quality and productivity by efficiently responding to customer requests b. Process and MIS management i. Maintain an electronic log information for tracking open and closed employee queries ii. Create MIS reports showcasing status of closes viz-a-viz open employee queries Deliver No. Performance Parameter Measure 1. Process Efficiency Actual vs budgeted tickets closed per day Actual vs budgeted employee calls attended per day %age of employee queries closed within TAT Call abandonment rate Number of Non-compliances as per Internal and External Audits, % compliance with internal SLAs 2. Customer Satisfaction (Internal) CSAT ,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Global Immigration Customer Service Compliance