Assistant Workplace Manager (Soft Services) @ Jones Lang LaSalle

Integrated Facilities Management

Reporting to

Experience Lead

Key stakeholders

Nil

Direct reports

Nil

Duties responsibilities

Lead the JLL Management team in the delivery of Facility Management Services.
Ensure that the services are delivered in line with the Contractual commitments and within budgets.
Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors.
Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.
Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals.
Advise on future year budgets as and when requested for.
Maintain all records related to the performance of Facility Management operations on Facilities
Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
Scheduled cross feedback from subcontractors and staff on our process to improve services level satisfaction in organization.
Train team members on all Quality policies procedures

• Preparation and submission of management reports/analysis as and when required by client Expense tracking oversight and invoice management Assistance to for preparation of Annual Budget Formulation and implementation of Policies Procedures Including Annual Update of Operations Manual

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Team handling experience
• Should have good working knowledge on soft services, cafeteria management and technical.
• Should have good communication skills

Employee specification

• Candidate should have 5-8 years experience in Facilities Management industry into IT / Banking / Corporate set up.

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

A typical day for you also involves contact with vendorsreviewing their services and coordinating with them for the resolution of any service issues.

Sound like youTo apply you need to have:

Core facilities management skills

If youre a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess

Are you equipped to set up a team to successCan you also play to your strengths and work effectively as a team memberIf yes, thats greatthe ability to bring about positive changes and follow through with them will come in handy for this role.

Scheduled Weekly Hours: