Hiring For Customer Service : Hospitality Background Mandate : Ntt Dat
- NTT DATA, Inc.
- 2 - 7 years
- Noida, Gurugram
- 1 month ago
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Job Description
"NTT DATA- Hiring for Customer Service Background with Mandate Hospitality experience - Looking for Immediate Joiners "
Job Description:
- Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions
- Provide information and analysis to organizational strategic plans and reviews.
- Prepare performance reports by collecting, analyzing, and summarizing data and trends.
- Planning and implementing strategies and operations; improving systems and processes; managing staff.
- Determine operational strategies by conducting needs assessments, performance reviews
- Responsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams.
Requirement-
- Hotel management Graduates with Front Office Opera PMS experience (be it v5 or Cloud)
- Good comm skills should be fluent in both written and spoken English.
- Should be flexible with working in 24*7 environment.
- Ability to multi-task will be expected to handle calls, emails, chats & tickets all in a days work
- Proven ability to work under minimal supervision and be able to achieve all given targets
- Should be focussed on helping customers with the right solution and should be able to find solutions independently, post training completion
- Should be familiar with Office 365/ Zoom/ Teams etc. will be expected to set-up and manage multi-stakeholder conference calls to help address incidents & issues
- Should be a good team player who is able to work across teams and time zones with a focus on issue resolution.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram
Keyskills: Hospitality Guest Relations Opera Hotel Management Front Office Guest Service Restaurant Management Guest Handling Hotel Operations Hospitality Management Steward Activities Front Office Operations Property Management reservation Guest Relationship Management
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