L3- Sme -r&s Wlan Immediate Joiners Only
- Orange Business
- 10 - 20 years
- Mumbai
- 3 months ago
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Job Description
Role & responsibilities
Key SPOC:
- Manage Critical and Major Incidents: Oversee and coordinate the resolution of high-impact incidents to minimize disruption and ensure rapid recovery.
- Support Problem Management: Assist in identifying and addressing the root causes of recurring issues, working towards long-term solutions.
- Lead Change and Operational Project Management: Manage and execute changes and projects related to SD-WAN operations to enhance network performance and reliability.
- Patch and Release Management: Coordinate the deployment of patches and updates to ensure the SD-WAN infrastructure remains secure and up to date.
- Handle Capacity Management: Monitor and manage network capacity to ensure optimal performance and scalability.
- Manage Knowledge Base (KEDB): Maintain and update the Known Error Database (KEDB) to facilitate efficient issue resolution and knowledge sharing.
- Ensure Comprehensive Documentation and Reporting: Develop and maintain detailed documentation and reports related to SD-WAN operations and performance.
- Coordinate with Third Parties: Work with vendors, OEMs, and suppliers to resolve faults and ensure the smooth operation of SD-WAN solutions.
- Handle Technical Escalations Effectively: Manage and resolve complex technical escalations to ensure timely and effective solutions.
- Ensure Adherence to Service Delivery Standards: Monitor and ensure that service delivery aligns with the agreed Statement of Work (SOW) and Service Level Agreements (SLA).
- Support Root Cause Analysis and Preventive measures : Provide expertise in root cause analysis (RCA) and contribute to preventive measures to reduce future incidents.
- Participate in Risk and Impact Assessment: Engage in assessing risks and impacts associated with SD-WAN changes and initiatives.
- Pursue Continuous Learning and Certification: Take the initiative in acquiring new skills, certifications, and evaluating emerging networking technologies and tools.
- Contribute to Knowledge Base and Customer Reporting: Contribute to the KEDB and prepare technology-related sections of Management Information System (MIS) reports for customers.
- Apply Design-Level Skills: Utilize advanced design skills to optimize and implement SD-WAN technology solutions.
- Rich Hands-on experience of implementing of respective SDWAN, Routing, Switching & Wireless solutions, OEM such as CISCO, AVAYA, ALu, JUNIPER, ARUBA.
- In-depth knowledge of SD-WAN platforms (e.g., Versa, Riverbed , VeloCloud, , Cisco, Fortinet) and related networking technologies (e.g., MPLS, BGP, VPN).
- Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.
- Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.
- Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX
- Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets
- Auditing Network
- Experience in designing POA for complex Change/Project.
- Experience in Transition & Transformation Projects (Tasks to be performed ).
- Good knowledge in preparing RFO, RCAs, documentation, Knowledge Bank.
- Rich experience in handling of Project Implementation
- Good understanding on NMS & troubleshooting tools (PRIME/SOLARWINDS/DNAC etc.)
Good understanding of ITIL & best practices.
Preferred candidate profile
Maintain equipment based on SOPs and ensure immediate escalation to competent authority in order to ensure uptimes.
- Technical Operational Role: Maintain Standard OEMs SDWAN, Switching Routing & wireless equipments ( OEM like Versa, Riverbed , Cisco, Cisco Meraki , Huawei Enterprise LAN solutions , AVAYA, Cisco DNA, Viptela etc. ) based on SOPs and ensure immediate escalation to competent authority in order to ensure uptimes.
Technical Consultancy Role: Ability to handle Technical Architect / Solution Consultant role for Global large-scale projects on the above said OEM Network & Security products and technology
Perks and benefits
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Infrastructure ArchitectEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Mumbai
Keyskills: Routing And Switching access point group WLAN Ssid SSO SDWAN
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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