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HR Service Delivery Analyst @ Accenture

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 HR Service Delivery Analyst

Job Description


Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do
Key Responsibilities
  • Read, understand and analyze client process as per the business rules as a subject matter expert.
  • Execute the process accurately and timely as a hands-on processor.
  • Master the given process and help the team members to overcome process related queries
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Pay close attention to quality of written and verbal English skills within Team.
  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.
  • Ensure LWI's are followed and updated regularly and train the team members on process updates.
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
  • Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
  • Participates in various internal or client initiatives related to Process.
  • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Plan proper allocation of work.
  • Support Team lead / Manager with Daily stats / reporting and MOS.
  • Enrich team members with a clear sense of direction and understanding of each other's responsibilities.
  • To be available on the floor through the day to resolve process related issues.
  • Participate in Team building activities.
  • Complete training need analysis for the team on timely manner through quality reports and knowledge tests
  • Create effective QC and Audit mechanism within process to ensure delivery on SLA's.
  • Assist in training/educating HRO personnel on learning and acquired skills in process.
  • Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration.

    • What are we looking for

    Qualifications

  • HR Experience
  • People Movement Experience
  • Problem Solving
  • Workday Experience a plus
  • MS Office Experience
  • Strong MS Office and Excel skills with focus on data analytics
  • Results & detail-orientedStrong communication/organizational skillsExperience
  • At least 4 years of HR Experience
  • Workforce administration experience is a plus
  • Workday Experience is a plus
  • HR Domain certification would be a plus
  • Strong MS Office and Excel skills Knowledge/Skills Requirements:
  • Good organizational & prioritisation skills.
  • Analytical and problem solving skills.
  • Multi-cultural awareness.
  • Passion for customer service.
  • Team player.
  • Attention to detail.
  • Focus on high data accuracy.
  • Quality driven in communications and all system transactions.
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
  • Good written and verbal skillsCore Competencies
  • Professional Qualities
  • Good oral and written communication skills
  • Ability to identify and effectively use resources
  • Excellent customer service skills

    • Roles and Responsibilities:

  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Human Resources
    Role Category: HR Operations
    Role: HR Analyst
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Mumbai

    + View Contact

    Keyskills:   HR Root Cause Analysis HR Service Delivery Analyst customer service process improvement Workforce administration

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