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Principal Analyst - Oracle SCM @ Rensol

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 Principal Analyst - Oracle SCM

Job Description

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Career Level - IC4,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Principal Analyst - Oracle SCM

Contact Details:

Company: Oracle
Location(s): Karnataka

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Keyskills:   Customer Support Technical Support Troubleshooting Mentoring Computer Science Management Information Systems Engineering Mathematics Physics Chemistry Oracle

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Rensol

Rensol was founded by leading technocrats who had worked in senior management positions with top global IT services Companies of India. Rensol entities in Australia, India and Singapore have serviced customers from 24 countries. Rensol specialises in Microsoft Technologies, but has also developed m...