Service Delivery Ops Associate Manager
- Accenture
- 12 - 16 years
- Bengaluru
- 1 month ago
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Job Description
Skill required: Sales Support - Sales Enablement
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:12+ Years
What would you do
"Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity."
What are we looking for
"""- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.
- Strong understanding of sales principles and methodologies
- Proven track record of developing and executing successful sales strategies and achieving revenue targets.
- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.
- Working experience in creating sales enablement toolkit, including sales presentations, product information, and customer case studies
- Result oriented leader managing teams of 50+ HC working in remote and hybrid environment.
- Partnered with marketing, product development, and customer service teams to ensure alignment and support sales initiatives.
- Excellent leadership and team management skills, with the ability to motivate and develop a high-performing sales operations team.
- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholder""- Project & Program Management
- Six Sigma and/or delivery excellence industry practices or programs
- Thought leadership
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Adaptable and flexible
- Collaboration and interpersonal skills
- Problem-solving skills
- Commitment to quality
- Negotiation skills""""ERP Skills:
- Salesforce, SAP (S4 Hana)Optional:Certified Black belt Six Sigma, PMPi certification or experienceAdditional skills (preferred):Sales planning and administration""" Roles and Responsibilities: """Sales Operations Manager responsible for overseeing the entire process of managing Partner onboarding, Partner enablement, Pipeline monitoring and reporting, Opportunity management, Revenue management, Quote and pricing support, Order Management, Order booking, Fullfilment, while identifying opportunities for process improvement and optimization within the teamKey Responsibilities:Define and Execute Business PrioritiesKey contributor and owner of the direction for your operations. This includes defining strategic goals for the team.Participate in defining, planning, and documenting key projects and initiatives.Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.Team and Performance developmentOwn all facets of performance and career management for the team.Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.Own and be accountable for the output and performance of your team.Operational ExcellenceUphold and continue to drive operational excellence across the site and globe.Drive best practices with a focus on outcomes for our customers.Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.Recruiting and HiringTake the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth.Incident and Escalations ManagementLead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the services and customer base.Engage with Director and C-Level executives to understand business needs.Be the voice of the customer and work with internal resources to ensure that the customer's SLA's are met.Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.Champion and advocate for customer requirements within the sales operations functions.Participate in customer requested meetings (onsite or via phone).Own accountability to provide our customers with an exceptional experience and assist customers in their time of need with highly customer focused service.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery AssociateEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru+ View Contact
Keyskills: Service Delivery Ops Six Sigma Order Management SAP Order booking Sales Support pricing support S4 Hana Sales Enablement Salesforce
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