Mega Walk-in 17th May (sat) I Chandigarh I Customer Service Associate @ TELUS International

Job Description

Walk in Date -17th May 2025, Saturday

Walk-in Time - 10.00 AM- 4 PM IST

Venue: Regenta Place Mohali by Royal Orchid Hotels Ltd., TDI city, 1 Commercial Center, Plot no. 620, Airport Rd, Sector 119, Sahibzada Ajit Singh Nagar, Punjab 140301

Work Location: Sector 135, Noida

Role & Responsibilities

• Performing inbound calls from wire transfer customers and agents.
• Take inbound calls per day from the customers.
• Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
• This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
• Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.
• Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

• Educational Qualification: Any Graduate (Result awaited can apply)
• Freshers with graduation can apply
• Excellent Written & communication in English.
• Should be comfortable in night shifts and rotational week offs.
• Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
• Working Model : 24*7 (work from Office)
• Candidate should be comfortable with relocation to job location- Noida

Perks and Benefits

• Salary: 3.5 LPA - 4.20 LPA.
• Medicare Benefits
• Both side cab facilities.
• Medical Insurance
• Life Insurance

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Keyskills:   Customer Service Communication Skills Customer Support Inbound Sales Sales Customer Care Voice Process Customer Handling Voice Support International BPO International Voice Process