IT Technology Services Senior Specialist
- SAP
- 13 - 14 years
- Bengaluru
- 3 months ago
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Job Description
We are looking for experienced and hands-on SAP technology professional to work in the Regional Delivery MEE team with
a Customer First
mindset. As a team, we own the regional delivery engage customers in three segments. Proactive, Reactive, and Continuous Improvement. Proactive: As a core team member, you are assigned to work with a dedicated top customer account in the MEE region for a limited period. With front office teams and TechOps delivery organization, you define and own a fit-4-purpose engagement model to maximize customer value and address pressing topics that otherwise impact daily operations.
Reactive: You shall be playing a catalyst role to bring the situation into business as usual (Red-to-Green) with your experience, structured thinking, teamwork, and customer empathy with involvement in the following areas:
- Demand-based engagement in critical situation management e.g. Major outages, War room cases, and maintenance issues like disaster Recovery / Backup & Restore.
- Service Entitlement fulfillment issues e.g. Delays, Complex request
- Hypercare for specific customer case
Continuous Improvement: Identify and address customer pain points and value leaks in the MEE region to further improve ECS service. Periodic engagement in ECS strategic PoC / pathfinder projects to represent delivery.
What you bring:
- Hands-on experience in Basis, System Performance Management, Database, Lifecycle events (Upgrades / Updates)
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
- SAP system installation / configuration with Linux and Windows operating systems
- Good understanding of around database and filesystem replication and preparation of network routing.
- Experience in Problem Management, root cause analysis
- Ready to learn other SAP product administrations like cloud connector, S4HANA etc
- Use to working in a matrix set-up
- Can take a lead to drive multiple stakeholders with Organize / Structure day2day documentation
- English (fluent) and German added benefits
Job Classification
Industry: Software ProductFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Automation Business objects Linux Disaster recovery Problem management Windows SyBase Information technology Analytics Monitoring
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