Manager, Supplier Contract Management @ Walmart

 

Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
Continuous Improvement
Requires knowledge of
Process automation improvement methodologies for example Kaizen Six Sigma Business processes Technology and tools
To define the critical workflows for executing key processes Identifies process problems that limit performance Focuses on the most significant problems to maximize efficiency gains
Measures standardized operations Finds inefficiencies caused by systems tools and processes and works with partners to standardize operations and activities Helps generate innovative ideas to meet requirements and increase productivity Implements methods for improving and establishing controls for critical processes for example improving the termination process to consistently protect the companys interests regarding claims management Maintains and continuously improves operations standards Gauges measurements against requirements Surfaces systemic problems to be addressed at the organizational level Utilizes service now Workday and other system features Proposes systems enhancements to meet requirements better
Data Management
Requires knowledge of
Understanding of user data consumption data needs and business implications Master data data hierarchies and connections to transactional data Business technical process and operational data architecture standards definitions and repositories Regulatory and ethical requirements and policies around data privacy security storage retention and documentation
To implement data management solutions and manage metadata environment Leads changes and revisions to data data sources and data hierarchies within assigned guidelines Queries reports and analyzes metadata to ensure consistency across platforms for example ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly
Functional Problem Solving
Requires knowledge of
Problemsolving methodologies tools and applications Business requirements and insights and the development of solutions Precedence and use cases for business problems Leverages reproductive thinking and idea generation Barriers to effective problem solving for example confirmation bias mental set functional fixedness groupthink paradigm blindness
To independently use factfinding techniques and diagnostic tools to identify and break down business problems Independently work on multiple specific problems
Suggests multiple alternatives approaches or solutions based on internal and external benchmarking Understands the perspective of each involved stakeholder and seeks perspectives as appropriate to drive to resolution Collaborates with stakeholders within an assigned function to ensure the implementation of recommended solutions
Operational Excellence
Requires knowledge of
Organizational processes Operating requirements Root cause analysis techniques Department workflows Standard operating procedures and service standards
To assess situations based on an awareness of the cases and operating issues of related to them Explains operational functions and key functional roles of an assigned department or unit Identifies root causes for cases using standard operating procedure information Works to resolve cases within servicelevel agreements ensuring accountability for all metricsmeasures related to volume quality accuracy turn around and customer satisfaction Collaborates with crossfunctional teams to integrate operating functions ensuring seamless operations for example resolving integration errorswarnings or reassigning to appropriate teams for resolution Follows regulatory processes and procedures for the for handling of cases Seeks and analyzes situations or conditions with potential regulatory implications
PO Management
Requires knowledge of
Contract types and terminology including different components of purchase orders Invoice management Regulatory environments including external laws Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions
To document controls in place to monitor and validate processes Modifies existing documentation to reflect changes in processes Participates in purchase order documentation projects Researches exceptions to standard processes Uses workflow diagrams to document aspects of purchase order management
Project Management
Requires knowledge of
Project management tools techniques and methodologies Project tracking tools dashboards and reports Change management
To develop prioritize and coordinate work plans Reviews project schedules costs expenditures milestones communications and documentation Follows project management methodologies by tracking and monitoring work holding project teams accountable to timelines and ensuring adherence to milestones Identifies potential risks of projects and develops strategies to mitigate risks prioritizing and ensuring the resolution of critical issues Creates communication plans which determine the level frequency detail and distribution of status updates Minimizes the impact of changes
Service Excellence
Requires knowledge of
Relevant knowledge articles Service process and procedures Stakeholder Management
To develop plans to achieve service outcomes Monitors and reports on the delivery of promised service outcomes Ensures the proper identification of stakeholder needs and priorities Resolves complex problems and responds to unexpected stakeholder requests Defines processes and practices for managing client expectations and service delivery Manages opportunities for service innovation and improvement for example maintaining the highest level of service level agreements and accuracy for high volume case closures Plans develops and implements improvements to the service range to exceed customer expectations Uses technology to improve the service range and scope of customized service offerings
Supplier Vetting and Bid Management
Requires knowledge of
Procurement policies and practices Regulatory environments including external laws and regulations Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions Key supplier performance metrics Market forces for example commodity indices and forums category innovations and advancements and global trends that impact supplier performance Business drivers for individual suppliers markets and segments
To compare internal resources and capabilities with competitors to determine bid attendance Obtains bid documents which identify technical skill and experience requirements of projects Helps write bidding proposals addressing how and why the organization should win a contract Collaborates closely with bid team members for example technical experts during the bidding process Assists in assessing organizational bidding submission procedures for further improvement

What will you bring:

Understanding Business Context
Requires knowledge of
Industry and environmental factors Common business vernacular Business practices across two or more domains for example Product Finance Marketing Sales Technology Business Systems Human Resources and indepth knowledge of related practices
To provide recommendations to business stakeholders to solve complex business issues for example operational issues skill gaps revenue generation models Demonstrates a deep functional knowledge of the business unitorganization being supported Translates business requirements into projects activities and tasks in alignment with the overall business strategy Serves as an interpreter and conduit to connect business needs with tangible solutions and results Recommends new processes and ways of working in an assigned functional area of work