Ticketing Executive
- Mondee
- 2 - 7 years
- Hyderabad
- 3 months ago
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Job Description
Overview:
We are looking for a detail-oriented and experienced B2B Ticketing Executive to manage air ticketing operations. The ideal candidate should have hands-on experience with GDS platforms (such as Amadeus, Galileo, or Sabre) possess a sound understanding of fare rules and airline policies, and be able to handle complex ticketing tasks including issuance, reissuance, cancellations, and refunds.
Role & responsibilities
- Handle end-to-end ticketing operations using GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre Amadeus NDC Mandatory)
- Issue, reissue, cancel, and process refunds for domestic and international flight bookings.
- Ensure compliance with IATA rules, airline policies, and fare rules.
- Coordinate with airlines and suppliers for fare audits, waivers, and schedule changes.
- Provide timely and accurate ticketing support to travel agents, partners, and internal teams.
- Monitor queues and resolve errors or PNR-related issues proactively.
- Stay updated on airline circulars, fare changes, and promotional offers.
- Maintain accurate records and documentation for all ticketing transactions.
- Collaborate with the customer support and sales teams to address client queries.
- Handling Issuance, Reissuance & Cancellations.
- Helping clients with travel advice & information.
Preferred candidate profile
- Minimum 2-6 years of experience in ticketing operations, preferably in a B2B travel setup.
- Proficiency in GDS platforms (e.g., Sabre / Amadeus / Galileo / Worldspan / Apollo / NDC (Sabre, Amadeus, NDC Mandatory)
- Able to work in a 24x7 environment with rotational shifts
- Strong understanding of fare rules, ticketing guidelines, and refund processes.
- Excellent attention to detail and time management skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Good communication and interpersonal skills.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: MondeeLocation(s): Hyderabad
Keyskills: Refund Ticket Booking GDS Sabre Galileo Reservation Issuance Cancellation Ndc IATA rules Amadeus
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