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Analyst - Service Delivery Management (Contractual Role) @ Sakon

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 Analyst - Service Delivery Management (Contractual Role)

Job Description

Position Title: Analyst Service Delivery Management


Location: Pune, India


Reports to: Team Lead / Manager


Sakon is the world's first SaaS platform purpose built to help the enterprise understand, manage and evolve its communications and cloud infrastructure. For more information, please visit our website :- www.sakon.com


Job Summary:

The Analyst will handle following tasks:

  • To handle/to take ownership of multiple wireline TEM activities includes invoice processing, monthly invoice audit, AP payment file creation and maintenance, Research on past due balance/Payment reconciliation, other account maintenance activities come under invoice management.
  • To interact with vendors to procure invoice copies, information on payments, resolve past due/payment issues, etc.
  • To interact with Clients via emails, conference calls, etc.
  • To take ownership of reporting (weekly/monthly).

Education: Graduate/PG (Preferably from Telecom, Commerce, Banking)


Skills and Knowledge:

  • Excellent communication skills spoken & written. Preferred Neutral/ US accent
  • Experience in wireline process/TEM process - both client and vendor-side.
  • Prior experience of vendors/client interaction.
  • Good knowledge of Microsoft Excel/ Word/PowerPoint
  • Must be multi-tasking and a very good team player
  • Strong Analytical and Reporting skills.

Key Responsibilities:

  • Responsible for Clients assigned to work on TEM (invoice management) process (from
    procurement to pay the telecom invoices).
  • Responsible for Clients assigned to interact with the Vendors.
  • Interacting with India team Analysts / US team to resolve any questions arising from
    Vendor/Client
  • Creation and maintenance of various weekly and monthly reports.
  • Should be willing to work in flexible shifts.

Terms and Conditions:

  • Job timing- 12pm to 9.30pm, should be flexible for rotational shift as well

Consent - We will be using your resume for job applications open with us for a full-time
Appointment and will save them for future reference.

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Finance & Accounting
Role Category: Finance
Role: Finance - Other
Employement Type: Contract

Contact Details:

Company: Sakon
Location(s): Pune

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Keyskills:   Good Comm Skills Advanced Excel Pivot Table Data Validation VLOOKUP Reconciliation Billing Report Preparation Data Analysis HLOOKUP Invoicing Reconciliation Of Payment Gateway

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Sakon

Sakon Sakon is the worlds first SaaS platform purpose built to help the enterprise understand, manage and evolve its communications and cloud infrastructure. With headquarters in Concord, Massachusetts and a Global Delivery and Engineering Centre in Pune, India, the Sakon team numbers more than ...