Devops Support Engineer @ Globallogic

Job Description

Job Title: DevOps Support Engineer (L2)
Location: Noida
Experience: 3 to 6 years
Employment Type: Full-time

Job Summary:

We are seeking a skilled and motivated DevOps Support Engineer (L2) with strong expertise in Linux administration, shell scripting, AWS, and configuration management tools like Ansible or Salt. The ideal candidate will be responsible for handling L2 support operations, troubleshooting production issues, and automating infrastructure tasks using scripting and DevOps tools.

Key Responsibilities:

• Provide L2 support for cloud-based and on-prem infrastructure, focusing on system stability, performance, and security.
  
• Manage and troubleshoot Linux servers, networking issues, DNS, and web-based application performance.
  
• Use Bash/Shell scripting and Python to automate routine tasks and improve system reliability.
  
• Work with AWS services (EC2, S3, IAM, CloudWatch, etc.) for deployment, monitoring, and operations.
  
• Maintain and deploy configuration management using Ansible or SaltStack.
  
• Monitor logs, diagnose failures, and coordinate with development teams for issue resolution.
  
• Manage secure protocols including SSH, SSL/TLS, SFTP, etc.
  
• Perform root cause analysis for recurring production issues.
  
• Adhere to ISO/OSI stack concepts and troubleshoot across layers.
  
• Collaborate with security teams to ensure secure operations and handle vulnerability remediation.
  

Required Skills:

• Linux system administration and troubleshooting
  
• Strong command of Bash/Shell scripting
  
• Proficiency in Python for automation
  
• Working experience with AWS
  
• Hands-on with Ansible, SaltStack (preferred)
  
• Good knowledge of network protocols and troubleshooting (DNS, OSI model)
  
• Experience with web performance issues and server debugging
  
• Familiarity with SSH, SSL, SFTP, and secure communication standards
  
• Solid understanding of DevOps principles and tools
  
• Excellent problem-solving and analytical skills
  

Preferred Qualifications:

• Experience with monitoring tools (e.g., Prometheus, Nagios, CloudWatch)
  
• Exposure to containerization (Docker/Kubernetes) is a plus
  
• Knowledge of CI/CD pipelines and Git-based workflows

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Keyskills:   Linux Ansible Devops AWS Python