Customer Support Executive Night Shift Hybrid
- Propark Mobility
- 1 - 5 years
- Pune
- 1 month ago
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Job Description
Job description
This operation is based in the US, so the employee will be required to work from 12am to 8am IST permanent shift . Excellent verbal and written English skills are a necessity.
Position Summary:
Are you a detail-oriented individual looking for an exciting opportunity in Customer Support? Join our dynamic team as a Customer Support Executive! Due to multiple recent acquisitions and growth, were looking to add a few detail-oriented customer supports to our operations team. The successful applicant needs experience in customer service, helps customers by resolving their issues, answering questions and ensuring a positive experience.
Hybrid (WFH will be only permitted with Manager's approval)
Role & responsibilities
- Respond to all calls and all guest inquires respectfully and professionally.
- Think critically and proactively to resolve issues observed or alerted to at select locations in a prompt and efficient manner to ensure a high level of customer service is delivered to all guests.
- Review/observe operations at select locations to determine if company policies and procedures are being properly executed and adhered to and prepare quality assurance and other reports as directed.
- Display a positive and enthusiastic approach to all assignments.
- Work shifts during weekends/nights/holidays in support of a 24/7 operation, as required.
- Will be responsible in shadowing new employees or assisting Manager in training new employees.
Preferred Candidate Profile
- Excellent verbal and written English communication
- Technological competence including ability to learn new software and computer applications
- 1-2 years of experience in US or UK based call centre
- Good listening skills, interpersonal skills, with attention to guest and client satisfaction.
- Excellent multi-tasking and problem-solving capabilities.
- Reliable employee and able to quickly grasp new concepts, processes, and other data.
- Ability to participate as an effective team member in support of 24/7 operation, 365 days/year
Perks and benefits
- Attractive performance bonus for the best performer of the month
- Employee health insurance
- Paid time off
- Optional off on festivals
- Incentives for working on mandatory national holiday
- Night Shift Allowance: 350 Rs/shift completed.
- For example, if you work 22 night shifts in a month, the calculation would be as follows: 350 Rs x 22 shifts =7,700 Rs. This amount will be directly then added to your salary for that particular month.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Propark MobilityLocation(s): Pune
Keyskills: English Language Skills Service Industry Customer Service Computer Knowledge Problem Solving MS Office English Language Verbal Communication Operational Support US Process Critical Thinking Communication Skills Technical Support Us Voice Process
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