Role & responsibilities
Any graduate from Govt. recognized universities
10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities
Good customer service skill with command on written communication skills
Basic technical knowledge of Computers, peripherals like Modem, Windows operating systems, Internet connectivity, Email software, Browser software.
Ability to multi-task in usage of different applications and tools Typing speed of (30 to 45 words per minute)
10+2 Under-graduates with minimum 6 months prior International call center experience preferred
10+2 Under-graduates with minimum 6 months prior any industry experience acceptable
Trainer score of 4,3,3,3
Other criteria as decided by Business - defined in Silverback Hiring Criteria document
Prior international call center work experience preferred Non-call center work experience would be irrelevant
Preferred candidate profile
who is willing to work in Night Shifts
who have minimum 6 months of experience in International voice process
Candidate with Excellent communication skills
who is ready for WFO.
Perks and benefits
Cab Facility
Medical Insurance
Keyskills: Communication Skills Blended Process alorica wipro teleperformance 24 7.ai customer support US Process Upselling voice process Australian Process International Process International Voice International Voice Process International BPO International Calling UK Process