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Opening For Assistant Manager 4 Leading E @ Rivera Manpower

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 Opening For Assistant Manager 4 Leading E

Job Description

HI WARM GREETING FROM RIVERA MANPOWER SERVICES


We are Looking out the Candidate who worked in PRODUCT BASED COMPANY with Customer Support Experience .
CALL SMITHA @ 8884777***
Your hunt is just a call away.
For further details please contact below given numbers

SMITHA 8884777***
AFEEFA 7829330***
CHETHANA 7829336***


You can reach us through Social Media Plat form also


Whats app : 8884777***
Facebook : Riveramanpower
Instagram : Rivera manpower services
Openings available:
The primary function of this role is to manage and continuously improve the metrics for the In- house Customer Service Operations of client's business. The job also requires to take responsibility for building competency in the team, manage multiple projects and control attrition. Internal stakeholder management and building relationships and networks is essential to achieve expected outcomes. Problem analysis, solving and working with ambiguity will form part of the role.

RESPONSIBILITY :

- Focus on delivery of capabilities that improve the Customer service environment and business performance.
- The ability to follow an issue through to completion ensuring all facets have been identified and thoroughly reviewed.
- Awareness of required risks and controls in an operational environment
- Passionate about exceeding customers' expectations.
- Solution focused approach to satisfying customer's expectations.
- Taking Ownership to resolve any customer complaints effectively & efficiently
- Meet or exceed Service Level Agreement
- Resolveand/or escalate complex matters to the operations manager in a timely manner and ensure closure of issues
- Ensures 100% compliance of procedural updates versus current process and maintaining business control matrices around team roles & responsibilities.
- Manage and monitor the processing of daily requests in accordance with policies/procedures.
- Monitors progress on outstanding matters.

Perks and Benefits

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Rivera Manpower
Address: #8,SAMSUNG PLAZA,3RD FLOOR,BTM 2ND STAGE., BANGALORE, Karnataka - 560076,India
Location(s): Bengaluru
Website: https://www.riveramanpowerservices.in

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Keyskills:   Assistant Manager operations management international bpo team management International Call Center customer service operations call center customer support Assistant Team Leader team lead stakeholder management problem analysis ecommerce

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₹ 12,00,000 - 15,00,000 P.A

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco

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