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Urgent Hiring For Team lead Ops - Pune Location. @ Tech Mahindra

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 Urgent Hiring For Team lead Ops - Pune Location.

Job Description

Role & responsibilities


  • Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience.
  • To motivate, develop and mentor team members in a dynamically changing environment
  • Track and monitor KPIs as per Project requirement
  • Assist in scheduling and coordinating team activities
  • Answer operations related queries from the client and internal stakeholders
  • Drive process performance to achieve and exceed SLA deliverable
  • To create a conducive and stimulating environment for the teams to accomplish their goals
  • Manage expectations of his team members and proactively should be able to sense their needs
  • Represent the organization and participate in client visits and reviews
  • Accountable of team and process performance
  • Good communication and Email writing skills
  • Provide inputs on process changes and best practices
  • Process management

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Pune

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Keyskills:   Team Lead Attrition Control Team Handling SLA Shrinkage Aht CSAT Attrition

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...