L1 Production Support Engineer
- Luxoft
- 1 - 3 years
- Hyderabad
- 1 month ago
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Job Description
Resolve production incidents in a smooth and timely manner with minimal impact to business.
Put in controls and checks in place to monitor and smooth the functioning of production systems.
Investigate and understand the cause of defects raised.
Stakeholder relationships across all groups within the Bank, ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.
Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and it initiatives.
Interacts with members and other functional teams including members of the offshore team.
Work with team members participating in shadowing and training activities.
Adhere to information controls and security frameworks/ procedures, including change and incident management process.
Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting.
You are expected to work in extended hours (shifts & weekends) on the need basis.
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
Day-to-day delivery and support of key treasury systems/initiatives.
Work efficiently and prioritize system enhancement/upgrades.
Skills
Must have
Overall 1-3 years of experience in Banking application L1 production support
First-hand experience with Unix and SQL.
Exposure to production monitoring.
Superior technical, analytical, and communication capabilities.
Current on new technology, standards, protocols, and tools in areas relevant to the rapidly changing digital environment.
Well-versed in digital technologies, automation, environment support, and key technology/vendor solutions.
Exposure to capital market experience.
Nice to have
Good verbal & written communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: LuxoftLocation(s): Hyderabad+ View Contact
Keyskills: Unix Administration Automation Production support Analytical Incident management Capital market Desktop support Technical support SQL
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