Associate-WFM/Workforce management/RTA/Real time analyst
- EY
- 1 - 5 years
- Kolkata
- 3 months ago
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Job Description
EY- Assurance Staff Experience Management
As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.
The opportunity
Were looking for candidates with knowledge and capability in terms of managing resources / manpower using different resource management and deployment tools within EY GDS Assurance.
Your key responsibilities
- Timely updation of resource schedules on scheduling tools (ARMS/Retain)
- Timely review and resolution of scheduling conflicts.
- Proactive review of resource availability /resource requirements.
- Mailbox management and fulfilling the scheduling requests coming through mails in defined TAT.
- Optimization of resource utilization through effective schedule management.
- Basic reporting and analysis.
Skills and attributes for success
- Good verbal and written communication skills.
- Basic knowledge of MS Excel.
- Excellent teaming and interpersonal skills.
- Positive attitude and ability to excel under tight timelines.
To qualify for the role, you must have
- Graduates with 1-3 years of relevant resource management/workforce management / exposure in General Operations with strong acumen in resource management preferred.
Ideally, youll also have
- Basis knowledge on MS Excel Ms - Office
- Interest in business and commerciality.
Job Classification
Industry: Management ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: EYLocation(s): Kolkata
Keyskills: Workforce Management Scheduling RTA Capacity Planning Real Time Analysis Workforce Planning WFM
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