Air Ticketing/ Travel Packages Executive
- Financial Services
- 0 - 1 years
- Pune
- 1 month ago
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Job Description
Key Responsibilities(Air Ticketing):
Understand the client requirement, coordinate with them and issue the best airfares
Search and compare airfares using GDS systems
Book, block, and issue domestic and international air tickets
Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes
Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs)
Assist clients via calls and emails, providing fare options, ticketing support, and travel advice
Ensure accuracy in passenger details and ticketing documentation
Maintain updated records of all bookings and transactions
Work closely with the sales and customer service teams to ensure seamless travel planning
Key Responsibilities(Travel Packages):
Attend to client inquiries via phone and in-person meetings, providing prompt and professional assistance
Understand client preferences and travel requirements to curate personalized travel packages
Design and prepare customized itineraries, including accommodation, sightseeing, and activities
Coordinate with hotels, local vendors, and service providers for seamless booking and execution
Research, check availability, and book domestic and international air tickets as needed
Handle email communication efficiently for client interactions and vendor coordination
Conduct timely follow-ups with clients to confirm details, address queries, and ensure satisfaction
Good knowledge of airline rules, ticketing policies, and global travel norms.
Strong communication and client handling skills.
Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
Detail-oriented with strong problem-solving and decision-making skills.
A team player who can also take ownership and work independently when needed.
Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Bilingual / Multilingual Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Btw Financial ServicesLocation(s): Pune
Keyskills: Air Ticketing Relationship Building Communication skill Travel Packages Product Knowledge travel planning Service Knowledge
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