Team Leader
- Job Circle Hiring
- 6 Positions
- Mumbai
- 3 months ago
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Job Description
Key Highlights of the Role:
- Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets.
- Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency.
- Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maintain a productive work environment.
- Exhibit excellent leadership qualities to guide, motivate, and develop team members, fostering a culture of high performance and continuous improvement.
- Manage client expectations through exceptional English verbal communication skills, ensuring clear, concise, and professional interactions.
- Spearhead the team by setting clear goals, providing regular feedback, and facilitating training and development opportunities.
- Collaborate with cross-functional teams to address operational challenges and implement best practices.
- Prepare and present regular reports on team performance, including key metrics and improvement initiatives, to senior management.
- Experience in implementing process improvement initiatives to enhance overall team efficiency and productivity.
- Ability to adapt to a dynamic work environment, demonstrating flexibility and resilience in managing changing priorities and workloads.
Criteria:
-Minimum 2 years of experience as a Team Leader in an International voice process.
- Minimum of 5 years of work experience in an International Voice Program from premium contact centers.
- Graduate qualification.
- Excellent English verbal communication skills.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Team LeaderContact Details:
Company: Job Circle HiringLocation(s): Mumbai
Keyskills: performance monitoring team handling team motivation team leadership team management
Job Circle Hiring
Sectors and Skills hire forBpo Recruitment , Voice Process , Domestic BPO Hiring , Rotational Shift , outbond Sales , Hindi and english communication , HSC ,Graduatell Zero Unemployment is our Moto ll
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