Storage Support Engineer
- Talastra Hr
- 7 - 12 years
- Bengaluru
- 1 month ago
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Job Description
JOB RESPONSIBILITIES:
- Ability to analyze and debug problems at network, storage and virtualization layers of a scale out distributed storage solutions in public, private and hybrid cloud environments.
- Help to develop knowledge base that enables faster troubleshooting of customer issues.
- Provide feedback on existing tools and help to identify and develop the necessary tools needed to triage customer problems.
- Research, diagnose, troubleshoot and solve customer issues, involving and working with engineering teams as needed.
- Work with technical writing resources to ensure resolution to customer issues are documented appropriately.
- Help to define the support process from initial issue found by customer, to reporting the issue to Samsung, to resolution and fix for the customer.
- Ability to interface with customers in a professional manner, working to understand issue(s) they may be facing.
REQUIRED SKILLS
BS/MS Computer Science or equivalent with a minimum of 7+ years with storage solutions.
- Experience testing and/or debugging storage systems, preferable distributed systems
- Experience and understanding of NFS protocols (v3, v4.1, pNFS)
- Experience with other storage protocols such as SMB and S3 are a plus
- Familiarity with virtualization technologies (VMware, Hyper-V) and containers
- Experience with network solutions for clouds including network virtualization technologies
- Able to demonstrate leadership skills and take ownership of customer issues reported.
- Commitment, focus, and follow-through needed to see problems through to resolution.
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers.
- Proven ability to research, diagnose, troubleshoot, and identify solutions to customer issues.
- Ability to develop scripts using Python or other scripting languages a plus.
- Experience supporting customers running storage solutions, preferably NAS or ethernet based solutions
PERSONAL CHARACTERISTICS
- Know how to tell between perfect and good enough
- Ready to take on difficult tasks on your own
- Team player
- Displays good judgment
- Willingness to challenge, debate and clarify assumptions
- Comfortable working in a very fast-past environment with a global teamRole & responsibilities
Preferred candidate profile
Job Classification
Industry: Electronic Components / SemiconductorsFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Talastra HrLocation(s): Bengaluru
Keyskills: virtualization technologies storage protocol storage solutions NFS protocols Storage Domain VMware Hyper-V Storage
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