Technical Service Desk Analyst @ Locuz

Job Description

Experience: 1 - 4 years

Key Responsibilities:

• Provide first-level technical support to end-users.
• Troubleshoot issues related to Windows OS, Active Directory (AD), VPN, and Microsoft Outlook.
• Record, track, and document support requests using ticketing systems.
• Escalate unresolved issues to appropriate teams as needed.

Required Skills:

• Strong verbal and written communication skills.
• Basic troubleshooting knowledge of Windows environments, AD, VPN, and Outlook.
• Ability to work in rotational shifts, including 24/7 availability.

Preferred Qualifications:

• Experience in a technical support or helpdesk environment.
• Certification in ITIL, Microsoft, or related technologies (preferred but not mandatory).

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Ticketing Tools Service Desk Troubleshooting Vpn Troubleshooting Windows OS IT Service Desk Technical Helpdesk Windows Troubleshooting Active Directory