Sales Administrator
- Brennan
- 4 - 9 years
- Mumbai
- 1 month ago
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Job Description
Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. Its a claim backed by our True Performance System a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people. Its why weve structured our business to help our teams, and their talents, shine bright. It's why weve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And its why weve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
Purpose of the Role:y
The primary purpose of the State Aligned Sales Support (SASS) role will be to provide administrative support to a dedicated Australian State Sales Team and their customers, enhancing the overall client experience and giving the Sales Team more bandwidth to focus on selling and building relationships with our clients. Commonly known as "Sales Administrator" you will be an important part of your designated team, providing valuable support in areas such as the following: Customer Support & Service Delivery
- Assisting the salesperson respond to inbound enquiries from clients including the follow up of service and account related matters.
- Customer adhoc reporting including sending regular reports for specific customers
- Assisting with credits, invoicing, debtors
- Coordinating/securing resourcing for customers as required Assisting with escalations
- Assisting following up CSAT survey responses
Administration:-
- Formatting Order Forms and Proposals in both Word and PowerPoint to ensure brand consistent and professional documentation is always presented to the customer
- CRM Hygiene of Accounts, Contacts, Opportunities
- Setting up meetings on behalf of Salespeople
- Chasing up DOA requirements on behalf of Sales
- Chasing up TPR approvals and any other approvals
Sales Activities
- Preparing & processing basic order forms and sending digitally for customer signature
- Checking legal requirements for Order Forms and bringing together the required documents for review
- Assistance with basic Quotes including qualifications and pricing for data, service packs, hardware software
- Assist with Contract Management including cancellations, renewals, pricing on RFPs
- Coordination with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.
- Service Pack monitoring and chase up of low balances with customers
- Basic renewals of hardware/software
- Liaison with Sales Operations, Provisioning and Service Delivery team regarding contracts and changes to contracts.
Brennan is an equal opportunity employer.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Brennan ItLocation(s): Mumbai
Keyskills: Contract Management Sales Support Sales Administration
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