Capacity Planner
- IntouchCX
- 4 - 8 years
- Hyderabad
- 1 month ago
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Job Description
About Us:
At Intouch CX, were revolutionizing how people think about customer service and we need your help! Were looking for a motivated Capacity Planner to join our dynamic Workforce Team. If you're someone who thrives in a fast-paced environment and is passionate about operations and planning, this is your opportunity to make a real impact.
Job Description:
As a Capacity Planner, you will play a key role in supporting our workforce planning initiatives by managing and optimizing staffing resources. Your main responsibility will be to ensure that staffing levels are aligned with performance goals through effective scheduling, tracking, and real-time adjustment.
Key Responsibilities:
- Oversee day-to-day workforce management activities
- Manage employee schedules, handle exceptions, and track service levels
- Monitor key performance indicators (KPIs) to identify trends and take corrective action
- Maintain and update employee data with a high degree of accuracy
- Develop new hire schedules and monitor shift availability
- Prepare and deliver reports by program as required
Required Skills and Qualifications:
- Bachelors degree in Computer Science, Marketing, Communications, Business, or related field (or equivalent work experience)
- Advanced proficiency in MS Excel, Word, and Outlook
- High attention to detail and accuracy in data entry
- Strong analytical and problem-solving abilities
- Willingness to learn and work in a fast-paced environment
- Ability to multitask and effectively manage time
- Experience with WFM tools like Aspect, Teleopti, or Genesys is a strong asset
Why Join Us?
- Opportunity to work with a global leader in customer experience solutions
- Fast-paced, team-oriented work environment
- Learning and growth opportunities in a rapidly evolving industry
Interested Send your resume to: an*************1@in******x.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Headcount Reporting Capacity Planning Manpower Planning Headcount Workforce Management Headcount Management MIS Scheduling Forecasting WFM Operations Planning
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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