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Desktop Support Engineer @ VDA Infosolutions

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 Desktop Support Engineer

Job Description

Desktop Support Engineer

Experience Required: 1+ Years

Location: Pune (Mundhwa)


Skills Required:


  • Technical support Desktops, Laptops, MFD, Thin Client, VNET, Network devices & MAC devices, Installation of relocated /migration of Desktops & other devices
  • Technical support Application software for Desktops/Laptops/Thin Clients/MAC devices
  • Technical support O/S related patch upgrades & compliance agent & Virus control
  • Maintenance of security controls in Desktops/Laptops / Thin Client / MAC devices
  • Monitoring & updating latest Anti-Virus definitions & security patches for all deployed endpoints & Working on virus infected pc and cleaning the Desktop/Laptop/Thin Client/MAC devices
  • Closing calls within SLA
  • Escalation Management & Knowledge Management
  • Guaranteed SLA uptime for all calls (95%)
  • Vendor coordinator for Desktops/Laptops problems
  • Attending and managing the user calls
  • Coordinating and Updating Desktops movement (CMDB)
  • Coordinating with Asset tracker for maintaining asset Management (Hardware & Software)
  • Keeping track of SLA for all calls
  • IIS / SQL Server issues troubleshooting
  • Coordination for Security Audits
  • Monitoring Print Server, generating report on Print usage on Printers

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: VDA Infosolutions
Location(s): Pune

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Keyskills:   Desktop Support Outlook Configuration OS Installation Hardware Networking Ticketing Tools Technical Support Troubleshooting

 Fraud Alert to job seekers!

₹ 50,000-2.75 Lacs P.A

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VDA Infosolutions

VDA Infosolutions began its journey in 2010 as a service and system integration company. Over the years, it has grown into one of the most recognized IT solutions providers. The company offers a wide range of services, including cloud computing, server consolidation with high-end RISC and Intel proc...