Customer Success
- Relinns
- 3 months duration
- Mohali, Chandigarh
- 5 months ago
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Job Description
- customer Onboarding:
- assist In The Onboarding Process For New Customers, Including Setting Up Accounts And Providing Initial Training On Our Products And Services.
- ensure That Customers Have A Smooth And Positive Start With Relinns Technologies.
- customer Support:
- provide First-Level Support To Customers By Addressing Their Queries And Resolving Issues Promptly.
- collaborate With The Customer Success Team To Escalate And Resolve More Complex Issues.
- customer Engagement:
- support The Implementation Of Customer Engagement Initiatives And Activities.
- assist In Organizing Customer Feedback Sessions And Surveys To Gather Insights And Identify Areas For Improvement.
- documentation And Reporting:
- maintain Accurate Records Of Customer Interactions And Feedback In The Crm System.
- assist In Preparing Reports And Documentation Related To Customer Success Activities.
- team Collaboration:
- work Closely With Cross-Functional Teams, Including Sales, Product, And Support, To Ensure A Cohesive Approach To Customer Success.
- participate In Team Meetings And Contribute To The Development Of Customer Success Strategies.
qualifications:
- currently Pursuing Or Recently Completed A Bachelor s Degree In Business Administration, Marketing, Or A Related Field.
- strong Interpersonal, Communication, And Organizational Skills.
- ability To Handle Sensitive And Confidential Information With Discretion.
- proficiency In Ms Office Suite And A Willingness To Learn Crm Systems.
- detail-Oriented With Strong Analytical And Problem-Solving Skills.
- motivated Self-Starter With A Passion For Customer Success And Relationship Management.
top Reasons To Work With Us:
- gain Hands-On Experience In A Fast-Paced, Innovative Tech Environment.
- work Alongside A Talented And Intellectual Team, Gaining Exposure To New Concepts And Technologies.
- enjoy A Friendly And Supportive Work Environment That Fosters Learning And Development.
- opportunity To Contribute To Customer Success Initiatives And See The Impact Of Your Work
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: RelinnsLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Relationship management MS Office suite Business administration Intern Analytical Product sales Customer support Customer engagement Internship CRM
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₹ Unpaid
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Relinns
At Relinns, we breathe tech solutions and embrace innovations with open arms. With over 3 years of experience, we have had a phenonmenal growth which acts as testimony to the knowledge we have come to gather over time.
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