Executive Customer Experience @ Rentomojo

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Executive Customer Experience

Rentomojo
0 - 2 years
Bengaluru
2 months ago
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Job Description

Handling customer queries (Outbound calls).

Handling customers queries (Chat support).

Reminding / connecting with customers to collect invoice due amount.

Coordinating with internal departments to priorities resolution of customer.

Handling social media escalations.

Reaching out detractor to understand their concerns.

Support to enhance overall NPS/C-Sat. Responding customers reaching out at email.

PREFERRED QUALIFICATIONS:

Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree (In any field).

Punctual, Motivated.

Excellent verbal and written communications skills.

English & Hindi fluency required (at least Upper-Intermediate level).

Freshers and experience both can apply (Experience will be preferred over freshers).

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Freshers

Contact Details:

Company: Rentomojo
Location(s): Bengaluru

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Keyskills: Supervisor Outbound Appliances Senior Executive Social media Focus Customer handling Customer experience CSAT Individual Contributor

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Rentomojo

RentoMojo was founded by IIT-M alums and serial entrepreneurs who worked out of almost every major city in India in the last five years. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. Re...

Executive Customer Experience @ Rentomojo

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