Atlassian Administrator (Immediate Joiner only)
- Callaway Digital
- 5 - 8 years
- Hyderabad
- 3 months ago
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Job Description
ROLES AND RESPONSIBILITIES
- Administer, configure, and support Jira Software, Jira Service Management (JSM), and Confluence across multiple teams and departments. Takes ownership and responsibility for tasks that are assigned.
- Develop custom workflows, fields, screens, permissions, and schemes in Jira.
- Implement and maintain Jira Service Management features like SLAs, request types, queues, automation rules, and knowledge base integrations.
- Maintain and optimize Confluence spaces, templates, macros, and permissions.
- Evaluate and manage Atlassian Marketplace apps and integrations (e.g., ScriptRunner, Automation for Jira, Insight/Assets, etc.).
- Collaborate with cross-functional teams to gather requirements and deliver scalable Atlassian solutions.
- Ensure data integrity, backup strategies, and access security across the Atlassian stack.
- Train end-users and create documentation on best practices and new features.
- Participate in migrations, upgrades, and license management.
- Monitor system performance and troubleshoot issues related to Atlassian products.
- Actively participates and makes suggestions in team initiatives to improve value to our business.
- Follows standards, process and procedures.
TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
- Experience with user provisioning via identity providers (Okta, Azure AD, etc.).
- Exposure to Atlassian Access, Crowd, or SAML-based SSO.
- Experience with ITSM processes, CMDBs, and asset management tools.
- Knowledge of scripting tools like Groovy (ScriptRunner) or Python is a plus.
- Acknowledge ownership and responsibility for tasks that are assigned.
- Able to maintain discipline while working in the production landscape.
- Consistently demonstrate professional and superior customer service and interpersonal skills.
- Maintains and enhances knowledge of our business and industry.
- Able to embrace an environment that is constantly changing to meet the needs of the business.
QUALIFICATIONS AND EXPERIENCE
- Bachelors degree or equivalent work experience required
- Minimum 3 years work experience in a corporate environment of 200 or more users
- Atlassian Certified (ACP-100, ACP-400, or similar).
- Strong hands-on experience with Jira Software, Jira Service Management, and Confluence.
- Proficient in Jira workflow customization, automation, and permission management.
- Familiarity with JQL (Jira Query Language), automation rules, and reporting.
- Experience supporting Agile/Scrum or ITIL-based environments.
- Understanding of REST APIs and Atlassian integrations.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Callaway DigitalLocation(s): Hyderabad+ View Contact
Keyskills: Confluence Atlassian Jira Agile Jira Software Jira Service Management
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Callaway Digital
With over 40 years of experience, United Descaler is committed to providing innovative solutions for the breweries and personal care industries. Our extensive product portfolio includes ingredients for hair care, skin care, cleansing, anti-ageing, baby care, and more.
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