Senior System Administrator
- Perseus It Solutions
- 5 - 9 years
- Nagpur
- 2 months ago
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Job Description
Key Responsibilities:
- The handling of the tickets assigned to you by your team lead.
- Initial problem diagnosis of the case as well as next steps
- Identify and discuss root cause of user technical issues.
- Correctly follow the processes and procedures set out for your team.
- Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues.
- Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines.
- Update technical support documentation when required.
Expectations:
- Have the ability to troubleshoot network, software and operating system issues in a distributed software environment.
- Have experience in customer facing Technical Support
- Drive cases to resolution, while maintaining excellent communication with the customer
- Ensure that regular, accurate case notes are added to tickets.
- Utilize ticket management systems.
- Escalate relevant cases through the correct escalation paths.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Follow all company policies and best practices such as accurate time tracking.
Qualifications:
- Should be a Self Learner with a provided Training path.
- Advanced knowledge of computer hardware and software
- Experience with desktop operating systems.
- Strong experience with the Microsoft Office Suite of Applications
- Strong experience with Microsoft Cloud solutions such as Microsoft 365 and Azure
- Strong experience and expertise managing Microsoft Servers and Active Directory
- Strong experience with creating, managing, and deploying GPOs
- Experience with PowerShell and Automation
- Strong Experience with network technologies and devices such as APs, Routers, switches, and firewalls
- Strong Experience in Disaster Recovery/Corruption of the Windows Server Operating System
- Working knowledge of a range of diagnostic utilities and processes
- Good phone etiquette
- Good English written and oral communication skills.
- Knowledge of customer service principles and practices
- Effective listening skills
- Exceptional customer service orientation
- Must be able to identify and understand issues, problems, and opportunities.
- Experience working in a collaborative team environment.
Certifications(Good to have):
- MCSA
- MCSE
- Microsoft Azure Administrator
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full timeContact Details:
Company: Perseus It SolutionsLocation(s): Nagpur
Keyskills: Project Handling Communication Skills Windows Server Administration Server Migration Active Directory Hyper-V Microsoft Office Applications MS Exchange Group Policy Office 365
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Perseus IT Solutions (Orion Network Solutions) is a growing company that aims to bring an innovative approach to meeting IT SUPPORT AND SERVICE needs of small & medium sized businesses have been serving Washington DC, Maryland and Virginia businesses with a commitment and trust that goes beyond ...
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