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Technical Support Executive @ Accord Software

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 Technical Support Executive

Job Description

Accord Software & Systems Pvt Ltd is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey.
  • Providing technical assistance and support, via phone, email, chat or in person
  • Troubleshooting technical issues and providing guidance and solutions to resolve them
  • Collaborating with other technical support staff or departments to resolve complex technical issues
  • Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates
  • Documenting technical support procedures and best practices for the knowledge base
  • Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement
  • Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail

Job Classification

Industry: Defence & Aerospace
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Accord Software
Location(s): Bengaluru

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Accord Software

Accord offers software and hardware engineering services and products in the areas of Avionics, Global Navigation Satellite System (GNSS) and Real Time Embedded Systems.