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Customer Support Executive @ GVM Technologies

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 Customer Support Executive

Job Description

  1. Managing a team of representatives offering customer support.
  2. Overseeing the customer service process.
  3. Resolving customer complaints brought to your attention.
  4. Creating policies and procedures.
  5. Planning the training and standardization of service delivery.
  6. Selecting and hiring new staff.
  7. Monitoring the work of individual representatives and of the team.
  8. Conducting quality assurance surveys with customers and providing feedback to the staff.
  9. Possessing excellent product knowledge to enhance customer support.
  10. Maintaining a pleasant working environment for your team

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: GVM Technologies
Location(s): Surat

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Keyskills:   Customer Support Executive

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GVM Technologies

We are troop of expert engineer who believe to deliver the best to our clients. GVM Technologies is one of the results-oriented leading software development company who develop mobile application, website development, CRM, web application, and digital marketing. We develop customized applications de...