Lead AWS Support Engineer
- Solugenix
- 7 - 12 years
- Hyderabad
- 2 months ago
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Job Description
Role & responsibilities
- Lead and mentor AWS cloud support teams, ensuring efficient issue resolution and best practices adherence.
- Define, implement, and continuously refine cloud operations strategy to improve system reliability and performance.
- Act as the primary escalation point for high-impact incidents, ensuring rapid resolution and minimal downtime.
- Collaborate with senior management to align AWS infrastructure strategies with business goals.
- Develop training plans and knowledge-sharing sessions to upskill the team on AWS best practices, automation, and security.
- Establish and maintain strong governance processes to enforce cloud security and compliance policies.
- Ensure proper documentation of cloud environments, standard operating procedures (SOPs), and best practices.
- Drive innovation by exploring new AWS services and technologies to enhance cloud operations.
Preferred candidate profile
- Strong leadership experience, with a proven track record of managing and mentoring cloud support teams.
- Extensive hands-on experience with AWS cloud operations, including infrastructure management, networking, and security.
- Expertise in AWS services such as EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda.
- Deep understanding of AWS networking principles, including VPC, security groups, ACLs, and IAM policies.
- Experience in incident management, including root cause analysis and post-mortem documentation.
- Strong knowledge of AWS best practices, governance, and compliance standards.
- Proficiency in monitoring tools such as AWS CloudWatch, Splunk, and Datadog.
- Hands-on experience in automation and infrastructure-as-code (IaC) using Terraform, Ansible, and Kubernetes.
- Strong understanding of CI/CD pipelines, DevOps methodologies, and cloud security principles.
- Excellent problem-solving, analytical thinking, and decision-making skills.
- Ability to work effectively in a multi-cultural team environment.
- Fluent in English, both written and spoken.
- Bachelors degree in Computer Science, Information Technology, or related field.
Perks and benefits
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: DevOps EngineerEmployement Type: Full timeContact Details:
Company: SolugenixLocation(s): Hyderabad+ View Contact
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