Provisioning Specialist (Wireless)
- South Star Software
- 2 - 5 years
- Mumbai
- 2 months ago
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Job Description
Wireless Provisioning Specialist
Duties & Responsibilities:
- Provisioning: Configure and provision wireless equipment, including cellphones, routers, and other related devices, across multiple networks.
- Real-time Customer Assistance: Offer support to users over the phone by addressing technical support problems, resolving their wireless connectivity issues, and providing effective solutions.
- Troubleshooting: Diagnose & troubleshoot device and network related issues while taking necessary steps to resolve them effectively.
- Quality Assurance: Perform quality checks and ensure that wireless services meet the company's standards for reliability, speed, and security on various devices across multiple networks.
- Documentation: Maintain accurate records of network configurations, changes, and service requests, keeping them up to date for reference and auditing purposes.
- Collaboration: Work closely with network engineers, technicians, and other team members to coordinate, maintenance, and improvements.
Desired Qualifications:
- Communication Skills: Excellent communication and collaboration skills to work effectively with team members and to assist customers.
- Troubleshooting Skills: Strong problem-solving abilities and a deep understanding of network troubleshooting techniques.
- Experience: Proven experience in wireless provisioning and network management.
- Technical Expertise: Knowledge of wireless technologies, protocols, and equipment.
- Security Knowledge: Familiarity with security best practices for wireless network management.
- Detail-Oriented: Attention to detail to maintain accurate records.
- Adaptability: Ability to adapt to network and hardware upgrades as the company grows and evolves.
Key Skills - Strong Communication
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: South Star SoftwareLocation(s): Mumbai+ View Contact
Keyskills: Troubleshooting Configuration Router Configuration
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