Technical Support Analyst
- Solugenix
- 2 - 7 years
- Hyderabad
- 2 months ago
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Job Description
Job Title: Technical Support Analyst
Location: Hyderabad
Position: Full Time
Required Experience: 2+years
Job Summary:
We are looking for an enthusiastic, customer-minded person that is looking to grow with our Technical
Support team. In this role, you will handle support and technical troubleshooting of medical equipment
acting as the liaison between field personnel and our customers. You will be answering questions about
any product-related issues and provide guidance to our customers.
Role and Responsibilities:
- 2-3 years of customer support providing excellent customer service or help desk support.
- 2-3 years in the call center environment.
- 1-2 years technical troubleshooting.
- Experience within a FDA regulated medical device company is a plus.
- Knowledge of Outlook, Excel, Word.
- Ability to type 40 WPM, ten key by touch preferred.
- Ability to solve problems quickly and pay close attention to detail.
- Ideal candidates can adapt easily to change, have the ability to think logically, and be a problem solver, communicate effectively and professionally and follow the process of documentation closely.
- Must be able to document activities thoroughly per requirements.
- Must be great at multi-tasking and comfortable with technology.
Key Skills:
- Ensures compliance guidelines are met when documenting all activities within the customer database.
- Extensive use of administrative software to schedule and coordinate.
- Complies with applicable laws, regulations, standards, policies, and procedures.
- Participates in an on-call rotation to provide technical assistance to customers, available
- to work periodic holidays.
- Keep track of customer inquiries, complaints, and issues.
- Maintains quality service by establishing and enforcing organizational standards.
- Interface with internal customer regarding general product issues and administrative support functions.
- Identify areas of concern and ability for development.
- Contributes to team effort by accomplishing related results
Education & Certifications:
Bachelor's degree in any discipline
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: SolugenixLocation(s): Hyderabad
Keyskills: Desktop Support Medical Devices Troubleshooting
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