Customer Support Executive @ Edtech

Job Description

Job Title: Customer Support Executive Night Shift
Company: House of EdTech (Goenka Kachave LLP)
Location: Salt Lake, Sector V, Kolkata (Work from Office)
Shift: 10:00 PM 7:00 AM (6-day workweek)
Salary: 1.8 LPA 4 LPA
Start Date: Immediate

About the Company

House of EdTech, founded by IIT Kharagpur alumni, is a leading EdTech company offering professional upskilling programs in AI, Stock Market, Data Science, Personal Finance, and MS Office. With a presence across 5+ cities, a 400+ team, and 100 Cr+ annual revenue, were committed to reshaping digital learning.

Role Overview

Were hiring night shift support executives to assist learners through voice and chat. This role involves addressing queries, resolving complaints, and ensuring smooth user experience during off-hours.

Responsibilities

• Manage inbound/outbound calls and chats with professionalism
• Log queries, resolutions, and follow-ups in the CRM system
• Escalate unresolved issues to relevant teams
• Coordinate with internal departments for quick resolution
• Maintain service quality and response timelines
  

Requirements

• 01 year experience in customer support (freshers with strong communication skills welcome)
• Fluent in English and Hindi (spoken and written)
• Comfortable with CRM tools, spreadsheets, and email communication
• Calm and solution-oriented under pressure
• Willing to work full-time night shifts
  

What Youll Get

• Fixed salary with performance-based incentives
• Training and support to grow within the role
• Fast-paced work environment with learning opportunities
• Be part of a growing team driving education impact
  

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Keyskills:   Excellent Communication In English Escalation Management Email Support Customer Support Artificial Intelligence Crm Tool Voice Process Complaint Handling Query Resolution International Voice Process