Field Services Vendor Manager
- TRT Solutions
- 1 - 4 years
- Mumbai
- 3 months ago
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Job Description
Job Functions
Field Services Vendor Management's role is to source, assess, on-board new service partners and off-board uncooperative service partners for TRT.
It is the responsibility of FS-VM to recruit quality service partners and develop strategic relationships with them to align with TRTs strategies and objectives.
Workflow:
1) Proactive sourcing & onboarding of service partners on the assigned region making sure that they are within the market value.
2) Offboarding of inactive service partners
3) Annual renewal of service partner contracts
4) Handle the SeP sourcing task for within the ASSC process for transition of new customers.
- On board at least 3 service partners (SePs) per customer location within 1 hour radius within the span of the 30-days transition period.
5) Arrange block of hours purchase for the trusted SePs with spare parts.
Deliverables Required:
1) Maintain minimum of 3 active service partners per customer location
2) Onboarding of 5 Service Partners per week with complete contract and within the market value.
3) All answers from service partners related to onboarding, contracts and offboarding are answered the same day.
4) Able to elaborate to service partner the potential scope of work and SLA expectations.
5) Negotiate with new service partners for the rates to be below the market value
6) Close the ASSC tasks within 21 days.
7) No inactive service partners are in SPDB (Service Partner Database)
Requirements:
- Excellent negotiation skills
- Excellent in MS Excel, and Outlook
- Prior experience in business development, sales, partnerships, community management, and other relevant roles
- Strong written and verbal communication skills, ability to communicate with individuals from a variety of countries and locations.
- Must have 1 year of experience handling IT system hardware break fix
- Willing to work in day, mid or night schedule depending on reginal assignment.
- Work remotely
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: TRT SolutionsLocation(s): Mumbai
Keyskills: Negotiation Vendor Sourcing Communication Skills Relationship Management
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TRT Solutions
TRT Global is a global IT Services company with revenue of $30M PA focus on delivering services globally across a wide range of IT Server storage and networking technologies such as IBM, Dell, HP, EMC, Oracle and Cisco. The company delivers services for critical systems of global organizat...
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