Customer Service Representative
- Wipro
- 0 - 3 years
- Noida, Gurugram
- 3 months ago
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Job Description
Customer Service Representative for Gurgaon Location
We are looking for Voice Process - Inbound (International) who has prior experience in international voice process. Freshers are also welcome with excellent communication skills
Job Location: Gurgaon
5 Days Work from Office (Both side transport)
Work Experience
0-30 months
Job Description:
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
Category
International customer service Voice
Working Conditions
Flexibility to work in 24*5 shifts (5 days working)
Education Skills
- Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience
NOTE: Interested candidates can share their profile directly at ya*****************1@wi**o.com with subject line " Application for CSR - Voice Process"
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: WiproLocation(s): Noida, Gurugram
Keyskills: Voice Process International Voice Process International US Process Inbound Voice Process Excellent Communication In English Inbound Calls International Process Us Voice Process
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