Network Voice Cisco Admin L3
- Wipro
- 7 - 10 years
- Kochi
- 1 month ago
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Job Description
Role & responsibilities
- Experienced in Cisco IP Telephony Environment of an enterprise impacting 4000+ users
- Experienced in managing SIP Voice gateways, CUBE and Session Border controllers
- Design, Migration and upgradation of existing infrastructure
- Create and maintain technical documentation
- First point of escalation for all technical and process issues
- Providetechnical subject matter expertise wherever required
- Ensure proper communication and quick resolution as a crisis manager
- Predicting Risk/Impact and Participating in Major Changes
- Reporting & Performance Dashboards with Capacity Planning
- Technical Team (4-8 members) & Vendor Management
- Technical transition & Documentation skills (Onsite to Offshore)
- Should be able to lead the P1 bridge call and resolve the issue to restore Telephony services.
- Take part in DR discussions and security Audits
- Should proactively involve in performing RCA for all Major outages and reoccurring issues Follow quality / security process defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Hardware troubleshooting & Vendor coordination
- Provide input for Weekly and monthly status reports
- Participate in business meetings with various stake holders on a need basis
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Acquire knowledge and detailed understanding on customers network architecture
- Validate Scope of Work, identify skill gaps and plan towards getting team cross skilled.
- Responsible for implementing best practice, hardening, service assurance roll-out
- Should have Knowledge and ability to identify the risks on the customer Voice Infra & make recommendations of solution options according to the industry best practices relevant for customer landscape
Preferred candidate profile
Primary Skill:
- Expertise in Cisco IP Telephony ( Administration, management and troubleshooting of issues associated with CUCM)
- Expertise in administration, management and troubleshooting issues associated with Cisco CUBE.
- Expertise in configuration and troubleshooting issues associated with H.323, MGCP and ISDN gateways.
- Expertise in understanding dial plans, call flows, E.164, H323, URI,DNS, etc, along with appropriate codec for a given scenario - G.711, G.729, H.264, etc
- Privacy and security controls for external devices and calls, Elements in a traversal call (H.460 and Assent , Centralized Call Processing Redundancy, Cisco Unified Survivable Remote Site Telephony.
- Provide recommendation on standard configuration for Cisco Products like CUCM, CUC, Cisco Voice gateways, Endpoints, Soft Clients (Like CUPS and Jabber).
- Strong knowledge on E1 lines, ISDN, SS7 telecom protocols
- Troubleshooting on gateway level singling level.
- Strong knowledge on Audiocodes, Ribbon SBC
- Upgradation, Migration of existing site / technology, installation new products in test environment,
- Creating multiple service improvement plans, identifying RISK, mitigating those RISK, preparing dashboard etc.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: IT Network - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Kochi+ View Contact
Keyskills: Cisco IP Telephony CUBE SBC administration and management
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