Servicenow Consultant
- Infosys
- 3 - 5 years
- Hyderabad
- 3 months ago
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Job Description
ServiceNow Consultant-JD
Technical Requirements-
Primary skills: Tools->Service Now->ServiceNow-ITOM
- 5+ years on ServiceNow platform, preferably in global implementation projects.
- IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration).
- JavaScript, HTML, CSS, and other web technologies.
- WMI, SSH, SNMP, PowerShell, REST, SOAP, JavaScript.
- Experience integrating tools to federate data into CMDB.
- IT Asset Management Lifecycle processes (hardware and software).
- Interpersonal skills, including collaboration, communication, relationship building, and negotiation.
- Windows and Unix administration skills.
- Network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
- XML, JSON/script language, database concepts.
- Discuss credentials, install products, troubleshoot permission issues and network connectivity with engineers.
- Cloud environments like AWS, Azure, etc.
- Ability to work independently and as part of a team.
- Problem-solving, analytical, and communication skills.
- ServiceNow Certified Implementation Specialist in Event Management.
- ServiceNow Certified Implementation Specialist in Service Mapping.
- ServiceNow Certified Implementation Specialist in Discovery.
- ServiceNow Certified Implementation Specialist in Cloud Provisioning and Governance.
- Up-to-date knowledge of ServiceNow versions, product features, release, and end-of-life details.
- Scripting capabilities such as JavaScript, Jelly, SQL.
- Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure, etc.), Virtualisation (WebSphere, MQ, IIS, Apache, VMware).
Additional information
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability.
- Good knowledge on software configuration management systems.
- Awareness of latest technologies and Industry trends.
- Logical thinking and problem-solving skills along with an ability to collaborate.
- Understanding of the financial processes for various types of projects and the various pricing models available.
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions.
- One or two industry domain knowledge.
- Client Interfacing skills.
- Project and Team management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: InfosysLocation(s): Hyderabad+ View Contact
Keyskills: Servicenow IT Operations Management Itom Servicenow Tools Administration
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₹ -15 Lacs P.A
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