Tracxn - AVP - Business Strategy & Operations - Support Team
- Tracxn
- 6 - 10 years
- Bengaluru
- 3 months ago
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Job Description
Are you a dynamic leader with a passion for revolutionizing customer support, enhancing user experience, and driving operational excellence? Do you thrive in a fast-paced environment where innovation, automation, and data-driven strategies shape success? If you're eager to make a significant impact in a high-growth market intelligence powerhouse, then Tracxn is the place for you!
About Tracxn:
Tracxn is a leading market intelligence platform that tracks startups, private companies, and emerging trends across various industries. We empower venture capitalists, investment banks, and corporate innovation teams with high-quality data and insights. Join us in our journey of driving data-led decision-making in the startup ecosystem!
Role Overview:
As AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and optimizing customer support strategies. You will be responsible for improving customer experience, enhancing operational efficiency, and ensuring seamless service delivery. This role requires a strategic thinker who can leverage data-driven insights to drive continuous improvement and customer satisfaction.
Key Responsibilities:
- Develop and execute strategies to enhance customer support operations and improve overall customer experience.
- Identify process inefficiencies and implement improvements to drive operational excellence.
- Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights.
- Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination.
- Implement automation to enhance efficiency and reduce response times.
- Conduct market research and benchmark industry best practices to continuously enhance customer support strategies.
- Collaborate with leadership to align customer support goals with business objectives.
- Lead initiatives to scale support operations while maintaining high service quality.
Key Skills & Qualifications:
- 6-10 years of experience in business strategy, operations, or customer support management.
- Strong analytical and problem-solving skills with a data-driven approach.
- Experience in process optimization and customer service excellence.
- Excellent communication and stakeholder management skills.
- Ability to work in a dynamic, fast-paced environment with a focus on execution.
- Proficiency in data analysis tools and customer support technologies.
- MBA from a reputed institution is preferred.
Why Join Us?
- Be part of a high-growth startup revolutionizing market intelligence.
- Gain exposure to strategic decision-making and impactful projects.
- Work in a collaborative and innovative environment.
If you are passionate about customer support, business strategy, and driving operational excellence, wed love to hear from you! Apply now and be a part of Tracxns success story.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: TracxnLocation(s): Bengaluru
Keyskills: Strategy Consulting Sales Head IT Consulting IT Program Management Sales Strategy Process Excellence Research Analysts It Business Analysis Corporate Sales Market Research Support Hiring
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Tracxn
Founded in 2013 by ex-Venture Capitalists, Tracxn is one of the worlds largest platforms for tracking 1.4 million entities through 1,800 feeds categorized across industries, sectors, sub-sectors, geographies, affiliations and networks globally.
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