Customer Support Onboarding Associate @ Toast

Job Description

Customer Onboarding / Customer implementation Support Specialist

Location: Chennai , Work Mode: Hybrid
Shift: Night Shift / Uk Shift (6:30 PM 4:00 AM IST or 2:00 PM 11:00 PM)
Qualification: Bachelor's Degree is mandatory

At Toast, were building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they lovegrowing the businesses theyre passionate about.

Bready to make a change?

Join our Onboarding Support team and be the friendly expert that helps new customers get started with Toast. Youll work behind the scenes to make sure their onboarding journey is smooth, supportive, and successful.

• Leverage product knowledge and customer service expertise to support cross-functional workflows

• Meet defined SLAs consistently for assigned tasks

• Manage multiple tasks with competing deadlines efficiently

• Drive continuous improvement within the onboarding process

• Collaborate closely with teammates across local and global teams

• Communicate openly to raise concerns and share suggestions

• Embrace change and proactively pursue learning opportunities

• Manage tools including Salesforce.com, Zendesk, JIRA, and Asana

• 24 years of experience in a professional customer service environment, supporting internal teams

• Bachelors degree is mandatory

• Strong communication skills (verbal and written)

• Strong Excel skills + proficiency in Google Workspace

• Experience meeting SLAs in task-driven environments

• Willingness to work in rotational shifts, including night shifts

• Proficiency in Google Suite

• Fast learner, self-starter, and team player

At Toast, our employees are the secret ingredient. Were committed to diversity, equity, and inclusion. We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   bpo rotational shifts international bpo customer service verbal communication google client onboarding asana google suite customer support excel salesforce environment zendesk voice process uk strong communication skills writing non voice communication skills jira