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Customer Success Associate ( Field Operation) @ Dozee

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 Customer Success Associate ( Field Operation)

Job Description

:
    • Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device.
    • Product installation and provide troubleshooting support for devices.
    • Perform site assessments and communicate device requirements to the remote team.
    • Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard.
    • Coordinate with the remote team, providing detailed updates on activities conducted during site visits.
    • Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.
    • Assist in ad hoc operational task, as required

Requirements:
    • Graduation /Diploma ( Science / ITI preferred)
    • 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
    • Open to travel within the city .Open to working inside hospital wards and work in night shifts- occasionally as required.
    • Good communication skills and fluency in local languages
    • Prior experience of working with nurses/doctors is preferred
    • Candidate should have basic understanding of operating a computer

Job Classification

Industry: Medical Devices & Equipment
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Dozee
Location(s): Kolkata

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Keyskills:   Automation Nursing Consulting Patient care Business excellence Healthcare Troubleshooting Operations RPM Analytics

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Dozee

Dozee is Indias 1st AI-based contactless Remote Patient Monitoring (RPM) Early Warning System (EWS) for continuous patient monitoring with a mission to develop deploy intelligent technologies, solutions, and networks to provide a continuum of care, early warning systems, and responses to save lives.