Associate Manager - Customer Success
- Informatica
- 5 - 10 years
- Bengaluru
- 3 months ago
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Job Description
Build Your Career at Informatica
We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world s most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
Associate Manager - Customer Care
Were looking for an Associate Manager - Customer Care candidate with experience in managing a quota, Customer Success, and Renewals, to join our team in Bangalore -hybrid .
You will report to the Director, Expansion Sales.
You will lead a team responsible for multiple commercial programs within our Global Customer Support organization.
Technology Youll Use
Salesforce, PowerBI
Your Role ResponsibilitiesHeres What Youll Do
- Manage a team with an annual quota of positioning services by using a multi-channel approach to our existing customers
- Responsible for weekly reporting and forecasting
- Drive commercial programs for our Global Customer Support organization
- Provide cross-functional support to our Renewals and Success organization
- May include night-shift coverage
What Wed Like to See
- Experience in Customer Success and/or Software Renewals
- Focus on targets with a drive to overachieve
- Successfully manage multiple stakeholders
Role Essentials
- 5+ years in Renewals and/or Customer Success experience
- Familiarity with Salesforce
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com . Connect with LinkedIn , X , and Facebook . Informatica. Where data and AI come to life.
","Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: InformaticaLocation(s): Bengaluru
Keyskills: Data management Cloud Equity Wellness Customer support Informatica Customer Care Manager Forecasting Salesforce functional support
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