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Amendment Services @ ADP Solutions

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 Amendment Services

Job Description

Leads the daily activities of the Tax Benefits team to ensure operations are run as per the agreed SLAs Monitors various standards including internal quality service scores, project completion times, rework percent, productivity targets and service level agreements are achieved Learn the specific tasks of the process in detail to be able to effectively lead the group Spend extensive time on floor conducting side-by-side coaching sessions to help associates drive better quality for clients Responsible for taking a lead in escalations and get on calls with clients whenever required Provides guidance and support to the team members to resolve queries/issues by utilizing extensive product knowledge and troubleshooting experience Supervise daily operations and ensure daily, weekly and monthly tasks are completed as scheduled Develop internal team members for Goals of the Process & Self Development Supervise team and provides direction, feedback and assistance whenever needed Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution, Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected
Excellent communication and interpersonal skills Strong analytical skills with ability to use data to drive efficiencies Good Microsoft Skills such as Outlook, Excel, Powerpoint, Vision, etc Should be a strong team player Should not have been on any kind of improvement plan Should be open to work in the US shift Attention to detail when working with large volumes of data

Job Classification

Industry: Textile & Apparel
Functional Area / Department: Data Science & Analytics
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time

Contact Details:

Company: ADP Solutions
Location(s): Hyderabad

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Keyskills:   Payroll Service level Compliance Equity Outsourcing Taxation microsoft Troubleshooting Analytics Human capital management

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ADP Solutions

ADP India is a subsidiary of ADP Inc., the leading Human Capital Management solution providers in the world.ADP India partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll and Statutory Compliance solutions. ADP India also offers solutions for critical fu...