Manager Technical Consulting - Consumer Goods & Retail
- Salesforce
- 9 - 15 years
- Hyderabad
- 5 months ago
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Job Description
The Manager, Technical Consulting - Consumer Goods & Retail will lead the design and delivery of complex Salesforce solutions tailored for clients in the Consumer Goods and Retail industries.
This role requires a deep understanding of the unique challenges and opportunities within these sectors, combined with expert-level Salesforce platform knowledge.
You will be both a strategic thinker and a hands-on problem solver, leading a team of consultants to deliver innovative and scalable solutions that drive business value for our clients. This position demands a strong blend of technical expertise, consulting skills, and leadership capabilities.
Responsibilities and Requirements:
- 9-15 years of overall CRM experience, with a minimum of 6 years specifically on the Salesforce platform. Experience in the Consumer Goods and Retail industries is a must.
- Domain Expertise (Consumer Goods & Retail): Possess a strong understanding of business processes, challenges, and trends specific to the Consumer Goods and Retail industries, including areas like sales execution, customer relationship management, supply chain management, e-commerce, and omni-channel strategies.
- Expert-level understanding of the Salesforce product suite , including Sales Cloud, Service Cloud, Experience Cloud (formerly Community Cloud), Marketing Cloud, Commerce Cloud, and relevant industry-specific solutions. Active Salesforce certifications (eg, Platform Developer I/II, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) are required.
- Integration Expertise: Extensive experience integrating Salesforce with other systems, including ERP, CRM, CPQ, marketing automation, and e-commerce platforms. Proficiency with API development, ETL tools, and data migration strategies is essential.
- Solution Design & Architecture: Design and document technical solutions aligned with client business objectives. Identify gaps between current and desired states, and propose innovative solutions. Demonstrate a strong understanding of system architecture, design patterns, and large data volume limitations.
- Lead technical design sessions, architect robust and scalable solutions, and provide technical guidance to project teams. Oversee the development, integration, and deployment of Salesforce solutions, ensuring adherence to best practices and coding standards.
- Collaborate with client stakeholders to understand their business needs, define requirements, manage expectations, and present solutions. Build strong client relationships and act as a trusted advisor.
- Lead and mentor a team of technical consultants, fostering a collaborative and high-performing environment. Provide performance feedback, identify development opportunities, and ensure team members meet their targets.
- Solution Design & Architecture: Design and document technical solutions aligned with client business objectives. Identify gaps between current and desired states, and propose innovative solutions. Demonstrate a strong understanding of system architecture, design patterns, and large data volume limitations.
- Manage the technical delivery of Salesforce projects, ensuring projects are completed on time and within budget. Utilize project management methodologies (eg, Agile, Waterfall) and track project progress.
- Implement and enforce coding standards and best practices. Conduct code reviews to ensure quality and adherence to design patterns. Troubleshoot and resolve technical issues.
- From time to time, participate in pre-sales activities, such as technical landscape discovery, solution demonstrations, and Proof-of-Concept (POC) development.
- Stay up-to-date with the latest Salesforce releases, features, and best practices. Contribute to internal knowledge sharing and training initiatives.
Familiarity with Agile development methodologies.
Strong communication and presentation skills.
Job Classification
Industry: InternetFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: SalesforceLocation(s): Hyderabad+ View Contact
Keyskills: System architecture ERP Data migration Technical design Coding Project management Consulting Technical Lead Presales Salesforce
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