Senior Resolution Coordinator, Contact Center
- Walmart
- 3 - 8 years
- Chennai
- 3 months ago
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Job Description
Position Summary... What youll do... Minimum Qualifications... 6 months experience addressing and responding to customer requests in a contact center or retail industry environment. 6 months experience with basic computer processing/data entry software. Preferred Qualifications... In retail, contact center operations, or a related area Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.
About Team:
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.
What youll do:
- As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
- All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
What youll bring:
- 10 Months - 3 years of relevant Customer Service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA s
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment with rotating weekly time off.
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation
About Walmart Global Tech
Flexible, hybrid work:
Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Chennai+ View Contact
Keyskills: parking contact center operations Retail Basic Customer satisfaction Data processing Customer service MS Office Quality compliance Data entry
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